Right-click Intel(R) Precise Touch Device, select Uninstall device, and then, in the Uninstall Device dialog box, select Uninstall. In the search box on the taskbar, enter device manager, and then select Device Manager in the list of results.Įxpand the Human Interface Devices category. You can continue troubleshooting by going to reset Surface. Warning: Do not perform this step on a Surface Pro X it can put your Surface in an unusable state and put your data at risk. Then go to reinstall the touchscreen driver. If touch works on your Surface, select EXIT, follow any onscreen instructions, and restart Windows. Your next step is to submit a service order. If touch doesn't work on your Surface, your touchscreen most likely experienced a hardware failure. Then, depending on how your Surface responds to touch, follow one of these steps: Try to navigate in UEFI by tapping various menu items. Once you are in UEFI, touch your Surface screen and see if it responds normally. When Surface is off, press and hold the volume up button and press the power button until a Microsoft or Surface logo appears onscreen. If touch works in UEFI, the issue probably involves Windows or the touch driver.įollow these steps to boot to UEFI and test touch functionality: If touch does not work in UEFI, your device likely has experienced a hardware failure and needs servicing. Because UEFI operates independently of Windows, testing hardware in UEFI will work if you have a hardware issue. Unified Extensible Firmware Interface (UEFI) is a type of software that helps Windows communicate with your Surface’s hardware. Solution 1: Boot to UEFI and test touch functionality To try to resolve these issues, you can begin by following the steps below to boot to UEFI and test touch functionality, reinstall the touchscreen driver, check for Windows and Surface updates, or reset Surface. If that doesn't resolve the issues, you can find more info in Is your touchscreen still not working?. If your Surface touchscreen doesn’t work, try these steps first We recommend using a Surface Type Cover, USB keyboard or mouse, or Bluetooth keyboard or mouse. Note: Depending on your issue, you may need to connect a keyboard or a mouse to perform these steps.
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